Privacy Notice
This privacy notice explains how SEND Lantern Ltd collects, uses and protects personal information when you use this website or submit an enquiry.
Who operates SEND Lantern
SEND Lantern is operated by Send Lantern Ltd.
For questions about this privacy notice or how your information is used, contact: enquires@sendlantern.co.uk
Information we may collect
Depending on how you use the website, we may collect:
• Your name
• Your email address
• Your telephone number
• Your town or postcode
• The general type of support you are looking for
• Information you choose to include in an enquiry
• Basic technical information about how the website is used
Please avoid submitting medical reports, school reports, identification documents or more information about a child than is necessary for the initial enquiry.
How we use information
We may use information to:
• Respond to an enquiry
• Help identify potentially relevant guidance or services
• Contact you about the support you requested
• Introduce you to a relevant provider where you have agreed to this
• Improve the website and understand which guidance is useful
• Maintain appropriate records and protect the website from misuse
Sharing information
SEND Lantern Ltd does not sell personal information. Where a user asks to be connected with a service provider, SEND Lantern Ltd may share relevant enquiry details with that provider. Information will only be shared where the user has been informed and has agreed to the introduction. Information may also be shared where required by law or with trusted service providers that help operate the website, forms, email or data storage.
Sensitive information
Information concerning health, disability, diagnosis or educational needs may be sensitive personal information. SEND Lantern Ltd aims to collect only the information reasonably required to understand an initial enquiry. Users should not submit detailed medical or educational documents through the initial website enquiry form.
How long information is kept
Personal information is kept only for as long as reasonably necessary to respond to enquiries, manage introductions, maintain appropriate records and meet legal obligations.
Retention period to be confirmed before publication.
Security
Reasonable steps are taken to protect personal information. However, no website, email or online form can guarantee complete security.
Your rights
Depending on the circumstances, users may have rights relating to:
• Accessing their personal information
• Correcting inaccurate information
• Asking for information to be deleted
• Restricting or objecting to certain uses
• Withdrawing consent where consent is being relied upon
• Raising a concern about how information has been handled
Requests can be sent to: enquires@sendlantern.co.uk
Users may also have the right to raise a concern with the UK Information Commissioner’s Office.
Updates to this notice
This notice may be updated when the website, services or legal requirements change.
Last updated: July 2026
Independent guidance for families
SEND Lantern is an independent guidance platform operated by Send Lantern Ltd. We help families explore special educational needs and disabilities support, possible next steps and relevant services. SEND Lantern is not part of the NHS, a local authority, a school or any individual service provider. Information on this website is general guidance and should not be treated as medical, legal or educational advice.